Have a question or need help?

Feel free to call us toll-free at 800-774-0788 or email customerservice@brightsky.com to speak with one of our friendly customer service representatives.

Phone:

Supplies Related Questions: 1-800-774-0788
Corporate Headquarters: 1-800-838-5061

E-mail:

Supplies Related Questions: customerservice@brightsky.com
Corporate Headquarters: contactus@brightsky.com

Mail:

BrightSky
6160 Plumas Street
Reno, NV 89519

Fax:

Diabetes Supplies : 1-800-292-0677
Corporate Headquarters: 775-825-0799

Hours of Operation:

Corporate Headquarters: 8:00 AM to 6:00 PM PST, M-F

Product Returns

Your satisfaction is important to us! BrightSky will happily accept any unused and unopened products within 45 days.

Complaint/Grievance Policy

BrightSky is committed to customer satisfaction. Customers can freely voice complaints or grievances and recommend changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care or services. Please e-mail your complaint or grievance to complaints@brightsky.com. You may also call our toll free number 800-774-0788 or report your complaint or grievance through our hotline 586-501-1028.

BrightSky is committed to resolving your complaint or grievance and communicating back to you within seven (7) days. If you feel your complaint or grievance was not resolved to your satisfaction after the process is complete, feel free to contact Medicare at 1-800-MEDICARE or our accreditation organization, Accreditation Commission for Health Care (ACHC), at 1-919-785-1214.